Returns Policy

All returned products will be inspected and tested upon receipt.

Products that are no longer available for exchange and are approved for account credit may be subject to a 20% restocking fee.

Products returned as defective that are inspected and tested with No Problem Found — including products found to be operating properly or not exhibiting the reported issue — will be returned to the dealer at the dealer's expense.

Additional fees or general refusal may apply if a returned product is incomplete, damaged, improperly packaged, or missing any original parts, accessories, manuals, or materials.

The following products are considered final sale and are not eligible for return, exchange, or account credit:

• Special-order products
• Manufacturer drop-ship products
• Final-sale outlet products

Manufacturer warranty service may still be available on certain final-sale products, subject to the manufacturer's individual warranty policy.

All returned products must include:

• Original packaging
• All included parts and accessories
• Product manuals
• Warranty information
• Printed materials
• Any other items originally included with the product

New Products — Within 30 Days of Purchase

New products may be returned for account credit within 30 days of the original purchase date and must adhere to the following:

• Must be in sellable condition, brand new and factory sealed
• Must be in original packaging
• Must be the current model

New Products — 31 to 90 Days from Purchase

Approval by management is needed:

• Up to a 20% restocking fee may be assessed
• If approved, a new offsetting order with a minimum value of two times the approved return amount is required

Defective Products — Within 30 Days

Defective products may be returned within 30 days of the original purchase date for one of the following:

• Account credit
• Exchange for a replacement product

Defective Products — After 30 Days

After 30 days from the original purchase date, eligible defective products may be returned for exchange only, for the same product.

Most defective products remain eligible for exchange for up to one year from the original purchase date. Warranty eligibility is limited to the original purchaser and is subject to the applicable manufacturer's warranty policy, terms, and product limitations.

Proof of dealer sales/installation receipt may be required.

Defective Products Requiring Preapproval or a Ticket/Case Number

Certain products require the dealer to contact the manufacturer to request a ticket or case number, prior to requesting an RMA with GoFast Solutions.  The manufacturers and their contact information that require this are listed below:

When an approved defective product is unavailable for exchange, an account credit may be issued for the original purchase price of the returned item, provided it is returned complete (see General Return Requirements above for details).

Account credits do not include original shipping charges or other non-refundable fees.

All shipping charges associated with an exchange are the dealer's responsibility.

• In the event of a refused or undelivered shipment beyond our control, we may bill you for all shipping and refusal charges. A credit will be issued for the balance once the shipment arrives back at our warehouse.
• Please notify our returns department within forty-eight (48) hours of receiving a shipment that has incurred damage during transit or has a product or quantity error. If, after reviewing inventory and shipping records, an error is verified, the appropriate actions will be taken to correct the shipment.

Photos of the damaged carton, as well as the product, will be required.

Our returns department can be reached at 203-641-0272, option 5, or by emailing [email protected].

Effective July 6, 2026, all Sony sales are final, and new units cannot be returned for account credit. All approved defective products will be processed as replacement only, with a new product sent in exchange for the defective unit.